Flower Returns, Refunds & Complaints Policy

Fresh Flowers Guarantee for Knightsbridge

Knightsbridge Florist takes pride in delivering only the freshest flowers to our valued customers in Knightsbridge and the surrounding areas. Our commitment is to ensure every bouquet arrives vibrant, fragrant, and in excellent condition. To uphold our fresh flowers guarantee, each arrangement is carefully hand-prepared by our experienced florists just before delivery, ensuring maximum freshness and longevity for your enjoyment.

Our Damaged-on-Arrival Policy

In the unlikely event your order arrives damaged or does not meet our usual high standards, please accept our sincerest apologies. We ask that you inspect your flowers upon receipt and, if you notice any damage, contact us as soon as possible with details and a photo if possible. To help us serve you quickly, please report any damage within 24 hours of delivery so we can arrange appropriate resolution. Timely reporting helps us uphold our high standards for every delivery in Knightsbridge and nearby areas.

Freshness Window

Our fresh flowers guarantee ensures your bouquet will look its best for at least 5 days from delivery, provided it receives the right care recommended with each order. If your fresh flowers do not last for this period, and you've followed the care instructions, please reach out to us within the 5-day window. Our team will work with you to determine an appropriate solution and uphold our quality promise as a trusted local Knightsbridge florist.

Refund & Replacement Options

Your satisfaction is essential to us. Depending on the issue, we offer several options to make things right:

• Refund: We may offer a full or partial refund for flowers which do not meet our freshness or quality guarantee.
• Replacement: Where appropriate, we are happy to provide a replacement bouquet, delivered promptly to your address in Knightsbridge or the surrounding area.
• Store Credit: In some cases, we offer store credit that can be redeemed on future orders for a variety of fresh flowers and gifts.

Our team will discuss which resolution best fits your situation, ensuring your needs are met with care and efficiency. Please note, in some cases, we may require photos of the flowers or for the original bouquet to be returned to us so we can investigate with our supply partners and maintain our quality standards.

Complaints Process

Your feedback is invaluable to us as we strive to be Knightsbridge’s most trusted local florist for households and businesses. If you are unhappy with any aspect of our service or flowers, please let us know. Our complaints process is simple:

1. Contact us with details about your order and your concerns. Providing photos and your order number helps us respond more quickly.
2. Investigation: Our team will promptly review your feedback and carry out an internal investigation if necessary, contacting our delivery or florist team to gather further information.
3. Resolution: Once we have all the necessary details, we’ll discuss with you the most suitable resolution—whether it be a refund, replacement, or another satisfactory outcome. We aim to resolve all complaints within 2 working days.

As a trusted local Knightsbridge florist, we are always here to support our community’s households and businesses. Your satisfaction is our top priority, and your feedback helps us continue to offer the highest quality flowers and service in Knightsbridge.