Welcome to Knightsbridge Florist. These Terms & Conditions govern your use of our website and the purchase and delivery of floral products and related services across Knightsbridge and surrounding areas. By placing an order with Knightsbridge Florist, you agree to be bound by these Terms & Conditions. Please read them carefully before completing your order for online flower delivery.
Customers may browse and order products via our website. Each product listing includes detailed descriptions and, where possible, images. To place an order, select your desired floral arrangement or product and follow the checkout process to provide recipient details, delivery address within Knightsbridge or nearby areas, preferred delivery date, and personal message if desired.
Upon completing your order, you will receive an order confirmation on the website and via any provided contact details. This confirmation is an acknowledgment of your order request; it does not signify our acceptance of your order. Knightsbridge Florist reserves the right to accept or decline your order for any reason, including but not limited to product availability, incorrect pricing, or issues with the information provided.
Should we be unable to fulfil your order for any reason, we will notify you as soon as possible and provide a full refund if payment has been received.
All products and floral arrangements are subject to availability. It is possible that, due to seasonal variation or supply constraints, some specific flowers or materials may not be available at the time of your order. In such cases, our team will substitute with flowers of equal or greater value and similar style and quality, maintaining the original character of the arrangement to the best of our ability. If a significant substitution is necessary, we will attempt to contact you before proceeding, using the information provided in your order.
Knightsbridge Florist offers delivery throughout Knightsbridge and surrounding areas. When placing your order, it is essential to provide accurate and complete delivery information, including recipient name, address, and any specific delivery instructions.
Standard deliveries are available during business hours. We endeavour to deliver on your specified date but cannot guarantee exact times. Special occasions such as Valentine's Day, Mother's Day, and Christmas may incur increased demand; please consider ordering in advance during busy periods.
If the recipient is unavailable at the delivery address, we reserve the right to leave the flowers in a secure location, with a neighbour where permissible, or to attempt re-delivery later. We will leave a notification at the recipient's address to indicate the attempted or completed delivery.
Delivery failure due to incorrect or incomplete details is the responsibility of the customer; no liability is accepted for late or non-delivery under such circumstances. In the unlikely event that your flowers are not delivered on the appointed day (except in cases of force majeure), please contact us promptly for resolution.
Knightsbridge Florist accepts payment by major credit and debit cards through a secure online payment gateway. Payment must be made in full at the time of ordering. Prices listed on our website are inclusive of VAT, where applicable. Delivery charges are clearly indicated during the checkout process before confirming payment.
Your payment will be processed once your order has been placed. Should there be any issues with payment authorization, your order will not be processed until payment has been successfully completed. Knightsbridge Florist does not store your card information after the completion of your transaction, in accordance with UK data protection regulations.
If you wish to amend or cancel your order, please notify us as soon as possible. Amendments to orders, such as changes in recipients, addresses, or delivery dates, can only be accommodated if sufficient notice is given and the order has not already been prepared or dispatched. Amendments requested within 24 hours of the scheduled delivery may not be possible depending on the nature of the change and the progress of your order.
You have the right to cancel your purchase and receive a full refund, provided that the cancellation is made at least 24 hours before the scheduled delivery date. Because floral arrangements are perishable and often prepared specifically to your order, cancellations requested less than 24 hours before delivery may not be eligible for a full refund. Where possible, we will do our best to accommodate your request, but reserve the right to retain all or part of your payment to cover costs incurred.
Please note that during high-demand periods, cancellations and changes may require more advance notice.
At Knightsbridge Florist, customer satisfaction is of utmost importance. Should you be dissatisfied with the flowers or service, please contact us on the day of delivery or within 24 hours. We may request photographic evidence of the arrangement’s condition to process your complaint effectively.
If the delivered flowers are damaged, of poor quality, or differ greatly from those ordered (excluding reasonable substitutions), we will offer a replacement or full/partial refund, depending on the circumstances. Refunds can only be issued to the original payment method. Due to the perishable nature of flowers, returns are generally not required, but in some cases we may request that arrangements be returned for inspection.
Personal messages provided by the customer will be attached to the delivery. Knightsbridge Florist reserves the right to refuse to deliver any message which is considered abusive, illegal, or offensive in nature. No liability is accepted for errors resulting from unclear or incorrect spellings provided by the customer.
From time to time, Knightsbridge Florist may offer promotional discounts or voucher codes for online flower delivery in Knightsbridge and surrounding areas. Such offers may exclude certain products, are subject to availability, and may be withdrawn at any time without notice. Unless otherwise stated, discounts cannot be used in conjunction with other offers.
You may have the option to create an account with Knightsbridge Florist to facilitate future orders. You are responsible for maintaining the confidentiality of your account login details and update your information to ensure accuracy. Knightsbridge Florist cannot be held responsible for unauthorized access arising from your failure to safeguard your account credentials.
Knightsbridge Florist shall not be liable for any direct or indirect loss, damages, or consequential loss (including, but not limited to, loss of profits, business, contracts or goodwill), resulting from non-delivery, delayed delivery, or mis-delivery of flowers and related products, except in cases of proven negligence or wilful misconduct.
Our liability for any claim in relation to an order, whether in contract, tort (including negligence), or otherwise, shall be limited to the value of the order in question. We do not accept liability for late delivery caused by events beyond our reasonable control, including but not limited to force majeure, adverse weather, third-party courier delay, or strikes.
Knightsbridge Florist is committed to protecting your privacy in accordance with UK data protection law. Personal data collected during the order process will only be used for the purpose of processing and fulfilling your order, and, where applicable, for customer service and marketing activities in accordance with your preferences. For full details, please refer to our Privacy Policy.
All content, images, designs, logos, and trademarks displayed on the Knightsbridge Florist website are the property of Knightsbridge Florist or our content suppliers. Reproduction, copying, or use of such material without express permission is strictly prohibited.
These Terms & Conditions, and all contracts for the supply of goods by Knightsbridge Florist, are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the English courts.
If any provision of these Terms & Conditions is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. Knightsbridge Florist reserves the right to amend these Terms & Conditions as needed; updated versions will be published on our website and will apply to new orders from the date of posting.
These e-commerce Terms & Conditions apply to all customers placing orders for online flower delivery in Knightsbridge and surrounding areas through the Knightsbridge Florist website. By placing an order, you confirm your acceptance of these terms and are responsible for ensuring compliance with them.
If you have any questions regarding these Terms & Conditions, please refer to the information on our website. Thank you for choosing Knightsbridge Florist for your flower delivery needs in Knightsbridge and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Knightsbridge, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Knightsbridge.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
